Frequently Asked Questions
About Us
We’re a family-owned, EU-based company made up of pharmacists, nutritionists, researchers, and health experts who genuinely care about well-being. We have supported hundreds of thousands of satisfied customers in our mission to provide natural, transparent, and reliable nutrition you can trust.
Yes! We offer a 90-day money-back guarantee. If a product isn’t the right fit, you can return it within 90 days (return shipping applies). Just contact our team, and we’ll help get this started for you.
You can have a look at our website and each product's page for testimonials and customer reviews.
We offer discounts from time to time! We recommend signing up for our mailing list and following our social channels for discounts and promotions.
Products
We strongly believe in local production. Our products are made in the United Kingdom in state-of-the-art, fully certified facilities. Our manufacturing partners are ISO and HACCP-certified and GMP-compliant to ensure the highest standards of quality and safety.
We recommend reviewing our label and speaking with your midwife or GP before taking supplements during pregnancy or while breastfeeding, as they can advise you based on your individual needs.
While many supplements can be taken together, our team cannot advise on potential interactions with supplements from other brands, medications, or prescribed treatments. We recommend checking with your prescribing doctor or pharmacist before combining them.
While some companies use inexpensive bulking agents to reduce manufacturing costs, at Bettervits, we use a premium, all-natural brown rice flour solely as a manufacturing aid. It helps support the flow of materials during the encapsulation process and is not used simply to bulk out the formula.
This varies by product. You can find the serving size and number of servings per jar on the Nutritional Information label on each product's page. For example, if a jar contains 1 serving and each serving is 2 capsules, the jar contains 60 capsules.
Our supplements are designed to support a variety of health and wellness needs. However, as everyone's health needs are very different, our team isn't able to recommend supplements for a specific medical condition. If you have a medical condition or specific health concerns, we always recommend checking with your GP or healthcare professional to help you choose the supplements that are the right fit for you!
Our team is happy to make a personalised recommendation based on your concerns. You can reach out to us here.
Our capsules and tablets range from 19.4 mm to 23.3 mm. For the size of a specific product, please contact our team, and we'll be happy to confirm it for you!
Capsules aren't designed to dissolve in water. If you have difficulty swallowing them, most capsules can be opened, and the contents can be taken with water/food.
Please note: Our Probiotic capsules should not be opened, as the capsule helps protect the contents from stomach acid.
You can find the Nutritional Information label on each product page. This includes active ingredients and quantities, Daily Value (%), allergens, and serving size.
This varies by product. You can find guidance on when and how to take your supplement in the FAQ section of each product page, including whether to take it with food or at a particular time of day.
Our supplements are generally designed to be well tolerated when taken as directed. However, we understand that everyone can respond differently to supplements. If you have concerns about whether a product or ingredient is suitable for you, we recommend checking with your doctor or healthcare professional.
If you've taken one of our supplements and have experienced an unwanted effect, please get in touch with our team so we can support you as best as we can.
Shipping & Delivery
We aim to dispatch your order in 24 hours or less. Once your order leaves our warehouse, you'll receive a dispatch confirmation email with a tracking link to track your order.
We ship within the EU from our EU-based fulfilment centres.
We can ship internationally; however, we strongly suggest familiarising yourself with your country's import regulations to avoid surprise duties, fees, or taxes. Customers are responsible for covering any incurred costs related to international shipments.
Once your order leaves our warehouse, you'll receive an email with a link to track your order's journey.
We offer free shipping on all orders. Delivery typically takes 2-5 working days.
Please note: Shipments to destinations outside of the EU may take longer to deliver.
Orders within the EU will not incur any additional customs charges.
However, for international deliveries outside of the EU, your country may apply import duties or taxes once the parcel arrives. We recommend checking your country's regulations before ordering to avoid any surprises. Customers are responsible for covering any incurred costs related to international shipments
Order Issues
We recommend double-checking your shipping address at checkout to ensure a successful delivery, as once your order has shipped, we're unable to reroute it.
If you notice an error, please contact us as soon as possible so we can look into it. Our team will always do their best to help, but we can't guarantee changes.
We're so sorry about that! Please contact our team, and we'll work quickly to make it right.
We'll do our best to accommodate changes to your order. However, as we aim to pack and ship orders very quickly, our window for changes is short.
If you need to cancel or amend your order, please contact our team as soon as possible so we can look into this for you. Our team will always do their best to help, but we can't guarantee changes.
Returns & Refunds
We want to ensure you have the right products for your needs.
You're welcome to return item(s) that aren't a good fit within 90 days of purchase for a refund. A pre-calculated return fee will be deducted from your refund once we process your return.
Once your item(s) reach our warehouse and are processed, we’ll issue your refund. Please allow a few days after your order arrives at our warehouse for the refund to be processed.
Write a clear and concise answer to guide your customers.
Returning an item is easy. If you're eligible for a return (within 90 days of your order date). Email us, and we'll ask you a few quick questions before generating your return label.